Routeadmin

Uploading VM files

Sure.
1. Use the TRAP.  That's the recorder bar you see in Greetings page, profile
page to record the name, etc.  IN Unity Connection you have to press the
play/record button, it will download the java app (I think it is) and present
the recorder bar.  Then set the settings to the Unity connection IP address and
the extension you want the phone to ring.  Then set the record and playback to
PHONE.

2. Record a file in 8 bit G711u file format using your favorite sound recorder.
(the extension doesn't matter.  WAV or AU or g711u)  Don't let that confuse
you.  WAV files can encode many different formats, g711u is one of a long list
of them.  Then use the recorder bar menu to (what was it) paste from file?

3. Use the greeting administrator.  Search Cisco web site for that.

Make sure your pre-made files are in g.711 format. Go to the greeting menu and type of greeting you want to upload (standard,
closed, alternate, etc.) Make sure you are not on the Call handler Basics. That is just for a recorded name that is normally not needed.

Click on the Play/Record button to open up the Java application In the media master applet, click the options menu, then open file.
Select your pre-made file. Don't forget to set the "Callers Hear" to "my personal recording" Don't forget to press save or your uploaded file won't save and will revert back to the old one.

Is this what you are talking about?  The concept is pretty simple.  Setup a VM profile with XXXX as the mask.  Setup a CTI Route Point with #XXXX as the DN using your newly-created VM profile and set it to forward all to VM.  Then, you can transfer a call to #1000 to send the caller directly to the user's VM greeting.  Or you can simply dial #1000 to get to their mailbox without ringing their phone.

If you want to roll to voicemail from a Hunt Pilot and pass a different
redirect number and not its own pattern, you'll need to use a CTI Port or DN
configured with a VM Profile. For example, say you want to pass 4455 to UC as
the redirect number, but your HP is 5000:

Dial 5000 -- match CTIPrt 5000 with VMProfile set to 4455 as mailbox mask -- On
the CTIPrt CFWdAll to hunt pilot 5000 and CfwdNoCovrg to VM --- Set Hunt Pilot
to Use Personal Preferences in CFwd setting

If your DN and Hunt Pilot overlap, just create a new CSS for your CFwdAll so
that it only has access to your Hunt Pilot's partition. 

  this was pretty simple. I have it working pretty good, EXCEPT when I tell a
hunt Pilot that when it finished through the groups to go to a *1212 i just
hear the opening greeting
is there a easy way to make it then go to a voicemail box at the end of a hunt
group?

What I am tring to do is make the hunt pilot use the transfer to VM. So In
my case if a number is presedded by a "*" then it goes directly to that VM,
but when it is done from a Hunt group it just goes directly to the IVR?????

I understand now..
I believe the issue is that your original called party number doesn't carry a
VM Profile (this applies to hunt pilots in general), so when you let calls roll
through your line groups and forward into voicemail, you're passing 1790 as the
redirecting number, not 1200 (like the VM Profile in your screenshot). I can
think of two ways to work around this... I haven't tested so please let me know
if  either one works:

1. Go to the subscriber you have configured with x1200. Configure an alternate
extension of 1790 and test by calling through the Hunt Pilot. If you're passing
1790 as the redirect, unity should match it with the alternate extension and
play the appropriate greeting... OR...

2. Your call flow is currently this: Dial 1790 --> Hunt Pilot --> Line Group
(exhausted) --> CFwd 1798 --> DN 1798 CFwdAll VM (using VMProfile "TRSFR2_VM").
Instead, make this your call flow: Dial 1790 --> DN 1790 CFwdALL 1799 --> Hunt
Pilot 1799 w/ FwdNoAns/Busy set to Use Personal Preferences. IMPORTANT: On the
1790 DN, assign the voicemail profile "TRSFR2_VM", set CFwdALL to 1799 (which
is now your Hunt Pilot), and most importantly set the CFwd No Coverage to
voicemail.

When your call exhausts the assigned Line Groups in your Hunt Pilot, the Hunt
Pilot will use forwarding settings determined by the original called party,
which in this case is DN 1790. DN 1790 will forward to voicemail (as config'd
as CFwd No Coverage) and as the appropriate voicemail profile assigned (which
will pass 1200 to voicemail).

Unity Callhandler transfer to a subscriber extension

If a callhandler needs to transfer to a subscriber's extension (ring his extension)…
 a. Say when  key 1 is pressed, do an attempt transfer to subscriber.
 b. Under the actual subscriber Call transfer settings, set it to ring subscriber's extension, rather than sending it to his greeting. (Very crucial)

Under caller input page, lock a key (0 through 9, * #) to a particular action if you want Unity to perform that action as soon as you press that key. The “Allow callers to dial an extension during greeting” has no effect if the keys are locked. To allow callers to dial an extension during the greeting, don't lock the key to a particular action

 If you have any of your keys set to Ignore key, the greeting that is played is usually System greeting “I do not recognize that as a valid selection”. This is the Error greeting. Expose the Error greeting using Advanced Settings tool from Tools Depot and you can re-record the Error greeting to a message of your choice.

This tool gives you a graphical way to manage your call handlers, interviewers and subscribers and link them together.  You can create handlers, record greetings, set one key links, etc... using a tree view control or a grid control, whatever you prefer.  This makes it much easier to see what you're doing and understanding how objects link together and is also considerably faster for creating complex audiotext applications than using the SA interface.

This version runs on Unity 4.0(3) and later.

These tools allow you to back up and restore Unity specific data including SQL databases, registry settings, greetings/voice names, switch file configuration, routing rules, subscriber passwords etc... and then restore that information onto a clean Unity box.  This is handy for basic disaster recovery or if you want to change the server Unity is running on etc... This updated version includes an option to backup subscriber messages as well.

There are two tools, one for backup and one for restore.  The backup is integrated with the windows scheduler and will write status/warning/error information messages to the event log such that you can do regular backups at off hours as regularly as you like.

Restores can be done onto a server of a different name, different install paths/partition configuration, domains etc...