Is this what you are talking about? The concept is pretty simple. Setup a VM profile with XXXX as the mask. Setup a CTI Route Point with #XXXX as the DN using your newly-created VM profile and set it to forward all to VM. Then, you can transfer a call to #1000 to send the caller directly to the user's VM greeting. Or you can simply dial #1000 to get to their mailbox without ringing their phone.
If you want to roll to voicemail from a Hunt Pilot and pass a different
redirect number and not its own pattern, you'll need to use a CTI Port or DN
configured with a VM Profile. For example, say you want to pass 4455 to UC as
the redirect number, but your HP is 5000:
Dial 5000 -- match CTIPrt 5000 with VMProfile set to 4455 as mailbox mask -- On
the CTIPrt CFWdAll to hunt pilot 5000 and CfwdNoCovrg to VM --- Set Hunt Pilot
to Use Personal Preferences in CFwd setting
If your DN and Hunt Pilot overlap, just create a new CSS for your CFwdAll so
that it only has access to your Hunt Pilot's partition.
this was pretty simple. I have it working pretty good, EXCEPT when I tell a
hunt Pilot that when it finished through the groups to go to a *1212 i just
hear the opening greeting
is there a easy way to make it then go to a voicemail box at the end of a hunt
group?
What I am tring to do is make the hunt pilot use the transfer to VM. So In
my case if a number is presedded by a "*" then it goes directly to that VM,
but when it is done from a Hunt group it just goes directly to the IVR?????
I understand now..
I believe the issue is that your original called party number doesn't carry a
VM Profile (this applies to hunt pilots in general), so when you let calls roll
through your line groups and forward into voicemail, you're passing 1790 as the
redirecting number, not 1200 (like the VM Profile in your screenshot). I can
think of two ways to work around this... I haven't tested so please let me know
if either one works:
1. Go to the subscriber you have configured with x1200. Configure an alternate
extension of 1790 and test by calling through the Hunt Pilot. If you're passing
1790 as the redirect, unity should match it with the alternate extension and
play the appropriate greeting... OR...
2. Your call flow is currently this: Dial 1790 --> Hunt Pilot --> Line Group
(exhausted) --> CFwd 1798 --> DN 1798 CFwdAll VM (using VMProfile "TRSFR2_VM").
Instead, make this your call flow: Dial 1790 --> DN 1790 CFwdALL 1799 --> Hunt
Pilot 1799 w/ FwdNoAns/Busy set to Use Personal Preferences. IMPORTANT: On the
1790 DN, assign the voicemail profile "TRSFR2_VM", set CFwdALL to 1799 (which
is now your Hunt Pilot), and most importantly set the CFwd No Coverage to
voicemail.
When your call exhausts the assigned Line Groups in your Hunt Pilot, the Hunt
Pilot will use forwarding settings determined by the original called party,
which in this case is DN 1790. DN 1790 will forward to voicemail (as config'd
as CFwd No Coverage) and as the appropriate voicemail profile assigned (which
will pass 1200 to voicemail).