Question: Can I retrieve my voicemail from any telephone?
Answer: If your Magicjack is functioning correctly, you should be able to retrieve your voicemail from any telephone.
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Question: What number will people see on their caller ID on a call from me?
Answer: People that you call will see your ten-digit Magicjack telephone number on their caller ID.
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Question: Is there 3-way calling (conference)
Answer: Yes, magicJack supports 3-way (conference) calling for incoming calls.
How it works:
Have both parties call you.
With one party on the line, and one on hold (using call waiting), simply press ## to start a three-way call.
Press #* to end the three-way call.
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Question: Does magicJack have traditional “Call Waiting”?
Answer: Yes, it does.
If you get another call during a call, press the Flash button on your telephone to switch between calls.
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Question: What number or name will people see on their caller ID on a call from me?
Answer: People that you call will see your ten-digit magicJack telephone number on their caller ID.
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MagicJack supports Windows XP, Vista, and Intel based Macs.
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Question: Can I send and receive faxes using magicJack?
Answer: Sometimes.
They do not officially support using faxing with magicJack.
Please try the following steps to use magicJack with your fax (contact your fax vendor for details):
Turn off error correction on your fax machine or program
Set the fax machine or program to use the slowest speed available
Increase the speed, checking at each speed that faxes work
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Question: Can I use magicJack in a Hotel or Motel?
Answer : Yes, you usually can. Some hotels may block the connection however.
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Question: What network ports does magicJack use?
Answer: MagicJack uses port 5060 and 5070 UDP.
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Question: How do I terminate my magicjack service so I can transfer my number?
Answer: Porting the number out is currently not available, but should be available in future
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Question: What is the difference between magicJack and Skype?
Answer: magicJack is an easy-to-use device that allows you to use a regular telephone handset to make calls.
Skype is a software program, and accessories must be purchased separately.
Skype must be installed on your computer, whereas magicJack's software runs automatically.
Skype uses a peer-to-peer network, whereas magicJack uses a dedicated telephone network.
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Question: What is the difference between magicJack and traditional VOIP carriers?
Answer: Many other VoIP carriers do not have dedicated telephone networks, and lease this service from other companies. This can result in higher costs and poorer reliability. magicJack uses a dedicated telephone network. MagicJack comes with an easy-to-use device to allow you to use a regular telephone handset.
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Question: Will magicJack work with cable internet service?
Answer: Yes. MagicJack requires approximately 80 kbps of bandwidth.
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Question: What is the Bandwidth/Speed required for magicJack
Answer: A minimum bandwith speed of 128 kb/s is required.
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Question: Will magicJack work with wireless broadband?
Answer: Yes. magicJack works with wireless broadband such as EVDO and HSDPA.
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Question: Can I use my existing phone number as my magicJack number?
Answer: Yes, but not yet.
You will be able to transfer or port your existing local phone number to magicJack, for a nominal fee, in the coming months.
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Question: How do I change my credit card information?
Answer: Yes.
You must go to the URL listed below to accomplish this.
You must enter your email address and sales order number in order to be able to change your credit card information.
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Question: Is Voice Mail included?
Answer: Yes
Free voice mail is included in your magicJack purchase.
Simply install your magicJack and follow these directions:
From your phone (that is plugged into your magicJack) dial your own number.
Or: Click the Voice Mail button on your Softphone (the phone displayed on your computer screen).
When you hear a voice, press the * (star) key.
When prompted, dial the default password 1234 on your phone or Softphone.
Please change your password once you’ve accessed your account.
Follow the prompts to personalize your options.
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