Intercom Paging for Cisco CallManager

SA-Announce provides intercom paging over Cisco IP telephones and integrates with legacy overhead paging systems out of the box. SA-Announce 2.0 uses our proven broadcast engine and adds many user-requested features. SA-Announce offers more features than any other IP telephony paging system. Not only is SA-Announce feature complete, it is built with reliability and ease of administration in mind.

Features and Benefits

Define groups of users which you can page as simply as calling a phone number
Supports both overhead intercom paging (single and multi zone systems) and text based messages to Cisco 7940, 7960, 7970 and Cisco IP Communicator phones

Extends existing phone systems to intercom systems with minimal installation
Users can access the SA-Announce Intercom system from any phone on the network
SA-Announce monitors active calls and prevents conversations from being interrupted by paging
Web interface built upon Microsoft .NET allows the user to manage call groups and send text messages
SA-Announce Intercom system features an easy to use web interface to manage call groups system administration

Internal voice packets broadcasting service allows the implementation of paging without requiring network multicast configuration if your network is not multicast enabled
Multicast support (new in 2.0)
Hoot ‘N’ Holler (instant auto-answer) page groups.(new in 2.0)
Secure page groups(new in 2.0)
Ad Hoc page groups(new in 2.0)
SA-Announce delivers perfect sound to hundreds of phones at once
Syn-Apps delivers only superbly engineered products. They all feature:
Windows installer, with automated configuration
Support for CallManager versions 3.2, 3.3, 4.x, 5.x, 6.x and Express (CME).
Supported IP phones – All Cisco XML enabled IP Phones.
SQL Server or MSDE databases
Built-in support features, enabling us to quickly detect and correct problems if they appear
Major feature enhancements for SA-Announce 2.0 include:
Multicast support
Reduce bandwidth utilization for multi-site deployments
Optimize network usage for local site paging
Page multiple sites from a single SA-Announce server
Each site can have specific multicast IP addresses and ports to localize multicast traffic to the site
Use the Global Multicast address range for site to site paging
Phones are mapped into sites automatically using either its Device Pool or Calling Search Space
SA-Announce can use both multicast and uni-cast at the same time, for maximum flexibility

Hoot 'N' Holler
After calling a Hoot ‘N’ Holler page group you are prompted for a destination extension followed by the # sign. SA-Announce opens that destination for 2 way audio

Secure Page Groups
To restrict the paging to sensitive groups (such as the whole company), each group can be protected by a DTMF password
Voice prompt will request group security code before proceeding
Any SA-Announce page group can be secured

Ad-Hoc page groups
Call into an AD HOC page group and you are prompted for destination numbers delimited by pound, and page them without pre-defining a page group or entering the administrative interface

Improved Analog paging system integration
If you can dial it, we can page it

More flexible group creation
At group creation you can now define the following
Partition
Device Pool
Group number

Text Message enhancements
Sound notification to alert recipients of text message delivery

General Application improvements
Administrative site is now protected by a password
Support for very large and non-numeric extensions
Transmission statistics report - Displays expected behavior of phones in a group
Remote update utility
TAPI report showing devices enabled for busy detection

System Requirements
Microsoft .NET 1.1 installed
Cisco Call Manager versions 3.2, 3.3, 4.x, 5.x, 6.x or CME installed
Windows 2000 or Windows 2003 installed
Microsoft SQL Server 2000 or MSDE installed
Microsoft IIS
 

One Touch Emergency Response System

Overview

Reuse your existing Cisco CallManager IP Telephony platform as a one-touch panic system. SA-ERS integrates with Call Manager to allow traditional under desk buttons to initiate a silent alarm and stream audio to designated destination phones, providing the security teams with real-time information.
SA-ERS Features and Benefits.

Call a number, press one button on your phone, or press a under-desk button to trigger a set of user definable actions that would inform the security team of the existing problem.
You may call several security teams at once. The desk phone will not exhibit any signals which may alert the intruder of the alarm.

E-mails and text messages can be sent at the same time. A template system is provided which includes critical information in the message, like calling number, user name, location of the phone, medical info of the user, company.

The security teams can choose on their Cisco XML IP phone from several user-definable options which include: calling a number, hang up and calling back, send mails and text messages.

A TAPI interface allows SA-ERS to monitor under desk buttons, reflected as analog phone lines into Cisco CallManager.

Web interface built upon Microsoft .NET allows the user to manage security groups, add/remove security phones for each group, add/remove actions for each group and select standard security responses.
Syn-Apps delivers only superbly engineered products. They all feature:
Windows installer, with automated CallManager configuration.
Support for CallManager versions 3.x and 4.x (Communications Manager 5.x and 6.x in development).
Web management console.

SQLServer or MSDE databases.
Built-in support features, enabling us to quickly detect and correct problems if they appear.
SA-ERS provides defense organizations with a budget effective way to accomplish their security needs, by reusing existing infrastructure. There are no other available options on the market when it comes to integrating voice and text messages to provide a comprehensive and effective security solution.

The key difference between DSN and a regular commercial call is they go over different trunks and they terminate at DSN compliant switches.  There are several things different about DSN compliant switches, but the key difference is the use of precedence, and precedence codes.  They have no real counterpart in a commercial trunk, other than an operator interrupt for an emergency.  With DSN, the end user can preempt a trunk and knock another user off the line with the proper precedence level.  Some folks out there who know their RFCs and remember the early 760 series standards may recognize those precedence levels. 

They are:

FLASH OVERRIDE (FO) -FO takes precedence over and preempts all calls on the DSN and is not preemptible. FO is reserved for the President of the United States, Secretary of Defense, Chairman of the Joint Chiefs of Staff, chiefs of military services, and others as specified by the President.

FLASH (F) -FLASH calls override lower precedence calls and can be preempted by FLASH OVERRIDE only. Some of the uses for FLASH are initial enemy contact, major strategic decisions of great urgency, and presidential action notices essential to national survival during attack or preattack conditions.

IMMEDIATE (1) -IMMEDIATE precedence preempts PRIORITY and ROUTINE calls and is reserved for calls pertaining to situations that gravely affect the security of the United States. Examples of IMMEDIATE calls are enemy contact, intelligence essential to national security, widespread civil disturbance, and vital information concerning aircraft, spacecraft, or missile operations.

PRIORITY (P) -PRIORITY precedence is for calls requiring expeditious action or furnishing essential information for the conduct of government operations. Examples of PRIORITY calls are intelligence; movement of naval, air, and ground forces; and important information concerning administrative military support functions.

ROUTINE (R) -ROUTINE precedence is for official government communications that require rapid transmission by telephone. These calls do not require preferential handling.

You will most likely have to deal with the issue of precedence.  Also, access to a commercial line is normally done with dialing a  9 first (typical for trunk access); DSN usually uses an 8 - Your mileage may vary; check your local listings.

Finally, DSN uses a slightly different dial plan than the rest of the universe (go figure:-)  While you may be able to access the US with a country code of 001, or Germany with a country code of 49, that's not how it's done with DSN.  Access is determined by regions, and each region has its own "country code".  The regions are:

Canadian Section
Caribbean Section
CONUS Section
European Section
Pacific/Alaska Section
Southwest Asia Section

This issue could be caused by an overlapping route pattern, which can be found using the route plan reports. With overlapping route patterns, the Cisco CallManager searches for more digits, which leads to a delay in call establishment.

To resolve this issue, dial a number sign (#) at the end of the dialing string.

Cisco CallManager uses an interdigit timer to allow users sufficient time to enter the digits required to place their call.

For Cisco CallManagers in North America making use of the @ macro in their route patterns, the simplest solution is to use a route filter.
To resolve this issue, modify the default seven digit route filter.

Perform these steps:

Make sure the local area code does not exist.
Make sure the end of dialing does not exist.
If you are not making use of the @ macro in your dialing plan, you can shorten the interdigit timer value by referring to Delay in Call Establishment:

IPsession allows you to maximize your investment in IP telephony. With more than 30 embedded capabilities, IPsession provides the most compelling out-of-the-box solution for business VoIP users. By using IPsession to converge your VoIP investments with other information systems, you have the flexibility to ensure you are getting MORE out of VoIP.

IPstudio

IPstudio provides a call recording capability that comes integrated with the powerful base platform of IPsession. Record all the time or just in time - you choose. Preset IPstudio to record critical conference calls, or capture sensitive calls on the fly with our total recall recording capability.

IPCelerate Support Site

http://support.ipcelerate.com

If Customer or IPcelerate Partner will be doing the install, theCustomer or IPcelerate Partner will receive IPsession Version 5.4software and documentation. Customer or IPcelerate Partner will beresponsible for installation and configuration.

what versions of this are allowed.
Where is our software for this installation?
B to B for IPCelerate
Syn-apps's SA-Announce (www.syn-apps.net)